Websure Claims Management System

The Websure Claims Management System will ensure that your client will enjoy a pleasant claims experience and that you as their intermediary will at all times be aware of the status of the particular claim. A number of key factors contribute to this success.

These are the key factors:

The broker registers the claim and appoints the loss adjuster from an approved panel on the Websure system. The broker now has full control over the immediate processing of the claim. In addition, the broker advises the claimant of the documentation required, eliminating any possible delays.
Where volumes permit, loss adjusters have access to the claim from their own offices. In these cases, instantaneous access is provided to the client’s policy information, claims history, payment record and audit trail. The loss adjuster from that point onwards, reports directly on the system.
All communication with regard to the finalisation of a claim takes place on the system. Communication is time-and-date stamped, identifies the sender and recipient and forms a permanent part of the claims record. The broker has full insight into the entire claims process and can monitor the progress of a claim through every stage.
Excess structures are built into the system and are calculated automatically upon reporting.
Contracts are in force with glass fitment companies where the client is allowed to go directly to a fitment centre and have the windscreen replaced without having to complete any documentation. Controls are built into the system to prevent fraudulent behaviour.
Where potential recoveries from third parties are identified, Brolink commences the process as soon as the claim is registered and appoints legal representatives if necessary.
A range of standard letters is available on the system to expedite matters. The broker can also monitor this process on the system.
The Websure claims system enables the monitoring of turnaround times in the various aspects of a claim’s lifespan to ensure that service levels to the clients are maintained and improved.
The broker is able to extract productivity stats of the staff in his or her office from the system.
Automated claims cheque printing and EFT interfaces to various banking platforms are available.
A fast track service is available for claims according to a predefined value for settlement within a predefined time.

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