Chief Technology Officer

CAREER OPPORTUNITY
An exciting opportunity exists for a dynamic, high performer for the role of Chief Technology Officer, based in Centurion. The Chief Technology Officer is a full time position, which forms part of the Executive Committee (EXCO) and reports to the Chief Executive Officer.

JOB DESCRIPTION
Role Overview
The Chief Technology Officer (CTO) will be responsible for leading Brolink’s technological vision and strategy, ensuring that our technology infrastructure aligns with our business objectives. The CTO will oversee all technical aspects of the company, including software development, IT operations, cybersecurity, and innovation initiatives.
Key Responsibilities:
1. Technology Strategy & Leadership
•Develop and implement a comprehensive technology roadmap that aligns with Brolink’s business objectives and supports growth and innovation
•Lead the monetising of technological assets and capabilities to complement the business growth strategies
•Drive digital transformation initiatives to streamline processes, improve efficiency, and enhance customer experience
•Lead the development of new business models that future proof the business by creating sustainable solutions
•Identify and implement emerging technologies (e.g., AI, machine learning, blockchain) to maintain a competitive edge in the insurance technology sector
•The ability and know-how of both IT and business to be able to think strategically and visionary about the role and contribution of IT to the business as well as the ability to convert concept and vision into action and implementation
•Understanding of the implications and mechanics of embedding technology and digital change in organizations to deliver new mindsets and ways of working
2. Technical Operations & Infrastructure
•Oversee the design, development, and deployment of scalable, secure, and reliable technology platforms for policy issuance, claims management, and customer service
•Ensure seamless integration with partner APIs, insurer systems, and other third-party services
•Maintain robust IT infrastructure and make sound architecture decisions thereby ensuring high availability, performance and scalability of the IT systems and products
3. Risk, Governance, Cybersecurity & Compliance
•Ensure that the organisation adheres with all IT Group standards as well as proactively manages the associated risks
•Represent the organisation in all IT Risk and Governance committees

Implement and maintain cybersecurity measures to protect company and client data, complying with industry standards and regulations
•Ensure adherence to relevant laws and regulations, including data protection and privacy standards
•Conduct regular risk assessments and audits to identify and mitigate potential security threats
4. Team Leadership & Development
•Lead and mentor the technology team, fostering a culture of collaboration, continuous learning, resilience and excellence
•Recruit and retain top technical talent to build a high-performing team
•Set clear goals and expectations, providing regular feedback and performance evaluations
5. Stakeholder Collaboration
•Work closely with other executive leaders to align technology initiatives with business strategies and customer needs
•Manage relationships with technology vendors and service providers to ensure quality and cost-effectiveness
•Engage with clients to understand their needs and ensure technology solutions meet or exceed expectations
•Maintain high levels of user experience, system reliability and exceptional adherence to service level agreements with both internal and external customers that we serve
6. Financial Management
•Develop and manage the technology budget, ensuring optimal allocation of resources
•Identify opportunities to reduce costs through efficient use of technology and process improvements
•Evaluate and recommend technology investments that align with business goals and deliver ROI

QUALIFICATIONS AND EXPERIENCE
•Education:
Matric, Bachelor’s Degree in Computer Science, Information Technology, or an equivalent qualification is required; A Master’s degree or MBA is preferred
•Experience:
Minimum of 10 years in technology leadership roles, with at least 5 years as a CTO or equivalent position in the insurance or financial services industry. Extensive short term industry experience is advantageous for this position
•Technical Expertise:
Strong knowledge of software development, IT infrastructure, cloud computing, and cybersecurity.
Experience working with third-party integrations
•Leadership Skills:
Proven ability to lead and develop high-performing technology teams
Management of resources ( Financial and Human)
•Strategic Thinking:
Demonstrated experience in aligning technology strategies with business objectives

Communication:
Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders

DESIRED ATTRIBUTES
Attributes required for the position include but are not limited to:
•Innovative Mindset: A forward-thinking approach to technology and its application in the insurance industry
•Commercial and Entrepreneurial outlook: A strong financial focus which continuously creates links between technology and business growth
• Problem-Solving: Strong analytical skills and the ability to address complex challenges effectively.
• Adaptability: Ability to thrive in a dynamic environment and manage multiple priorities.
• Collaboration: A team player who works well with cross-functional teams and external partners.

KEY PERFOMANCE INDICATORS (KPIs)
•Technology Project Delivery: Timely and successful delivery of technology projects aligned with business goals.
•System Uptime: Maintain high availability and reliability of technology systems.
•Security Metrics: Minimize security incidents and ensure compliance with data protection regulations.
•Budget Adherence: Manage technology budgets effectively, achieving cost savings where possible.
•Team Performance: Build and maintain a high-performing technology team with low turnover rates.

ABOUT THE COMPANY
Established in 1994, Brolink is a leading provider of insurance technology solutions in South Africa. We specialize in delivering innovative digital platforms and services to the insurance industry, focusing on short-term insurance systems and portfolio administration. Our mission is to connect brokers, insurers, policyholders, and partners through dynamic and innovative IT and expert people-driven solutions. Our vision is to be the leading administrator and digital technology and integration platform provider for short-term insurance. Brolink is an independent subsidiary of Santam, a Top 5 Top Employer in SA for 2025.
Applicants must have the following:
•Clear ITC
•Clear criminal record
•Excellent employment references
Our values are Excellence, Integrity, Fairness, Innovation.
Our Vision is to be the leading digital technology and integration platform for short-term insurance.
Qualified applicants are invited to apply by sending a CV to: HumanCapital@brolink.co.za with the subject line: Application: Brolink Chief Technology Officer. The closing date is 6 June 2025.
Please note that this appointment will be made according to the company’s Employment Equity targets and strategy.