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Commercial Underwriting Team Leader


An exciting opportunity exists for a Team Leader: Commercial Underwriting in Brolink, Centurion.


Duties and Responsibilities:
Effectively maintaining underwriting standards and providing quality client and broker service.
• Supervision of team.
• Monitor team performance and activities.
• Stimulate positive team performance.
• Manage own and work of team members.
• Effective capacity planning to ensure the business processing is not disrupted.
• Regular feedback to team members.
• Achieve agreed targets.
• Liaison with Brokers/Insurers on all queries to resolution.
• Managing complaints and escalations.
• Staff development, coaching and training.
• Statistical reporting on quotations, new business, renewals, movement.
• Analyse processes and identify need for risk reduction or efficiency opportunities.
• Ensure adherence to processes and procedures. Identify need to create or amend existing processes and procedures.
• Coordinate team meetings.
• Ensure continual communication between management and the team.
• Ensuring compliance and legislative issues are adhered to.
• Incident and system management / development.
• Product development and alignment.

Service delivery to ensure customer satisfaction
• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
• Align own behavior with the organization culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the Underwriting team to ensure required service levels are delivered.

Continuous improvement to ensure effective service
• Ensure adherence to organizational policies, practices and procedures.
• Identify and recommend areas / ways to improve processes.


The following academic qualifications and related experience are requirements for the position:

• Matric is an essential requirement
• FAIS Credits (as per FAIS requirement)
• Must be Fit & Proper in terms of the FAIS Act
• Regulatory Exam: Representatives
• Must not be debarred with FSB
• Must not work under FAIS supervision

Work Experience
• Extensive experience within the Short-Term insurance industry.
• 5 – 8 years commercial underwriting experience
• 2 years and more experience as a Team Leader


The essential competencies that will be needed for this position are:
• Good communication skills.
• Client orientation.
• Attention to detail.
• Good understanding of systems and products to enable to assist Manager with Testing of products.
• Technical commercial insurance experience.
• Is attentive In Basic, Routine, Repetitious Tasks Competent to use insurance policy administration systems and applications.
• The ability to meet minimum work expectations.
• The ability to apply Basic Rules In Decision-Making.
• The ability to handle complex decision making.
• The ability to influence and manage a team.
• Multiple product knowledge – Commercial / Agriculture / Engineering and more


A number of attributes are part of the make-up of the person who will be best suited to the position.
• Good people management skills.
• Building and maintaining relationships (internal & external).
• Strong problem-solving and decision-making ability.
• Action orientation.
• Able to work with a high performing team.
• Quality orientation.
• Delegation.

• Good communication skills (verbal & written)
• Assertiveness
• Computer literacy
• Conflict management
• Stress tolerance
• Resilience
• Adaptability


Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africa’s top insurers. Our portfolio includes personal insurance, commercial insurance as well as niche products such as agriculture, transport, engineering and aviation.
As a short term insurance administrator, Brolink provides a dedicated service to professional brokers in delivering on their clients’ business or professional insurance needs. Applicants must have a clear ITC, clear criminal record and excellent previous employment references.

Applications close on the 30th of July 2022.


Do you want to apply for this position?

Send your CV to and start your subject line with: Commercial Underwriting Team Leader

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